At Willoughby’s, we work hard to get your online orders delivered to you as fast as we can.

How much are delivery costs?

FREIGHT RATES

Shopping Cart Total: up to $100.00 – $15.50

Shopping Cart Total: over $100.00 – $20.00

We do not ship internationally.

Transit Insurance

• The Willoughby’s team take pride in picking, packing and clearly labelling your order so it arrives safe and sound for your enjoyment. Unfortunately, once your order leaves our warehouse, for reasons outside of our control, on rare occasions parcels could be damaged or even lost in transit. As such, Willoughby’s highly recommends selecting transit insurance at checkout to protect your order while it is in transit.
• Standard shipping does not include insurance by default. Unfortunately, without transit insurance, Willoughby’s is not responsible for refunding or replacing a damaged/broken or lost in transit items without Transit Insurance.

What is Willoughby’s return policy?
As a Willoughby’s customer, you are entitled to a 14 day return period from the time that the goods you ordered have been received through courier service tracking. You must contact us to gain a Return authorisation before retuning goods.

Note: The return delivery time is not included as part of this 14 day return period.

Delivery Policy
Applicable to physical goods.

After finalising your online order at the checkout page; you will receive an email confirmation containing your order details (sent to your provided email address). Your order will then be dispatched from Willoughby’s via our chosen courier and a tracking number will be sent to you via email.